Others Battery Submission Form:

Customer Information

(Fields with red labels are required)

First Name:   Last Name:  
Company Name:
Street Address:  
City:       State/Province/Region:        Zipcode:  

None-Latop Battery Information

(Fields with red labels are required)

  • Company the battery was purchased from:


  • Date the battery was purchased:


  • Order/Case#:

  • Model of the device the battery is being used with:


  • Model# of BTI Battery:


  • Serial# of BTI Battery:


  • Detail of problem & comments:


Additional Information

  • Does the battery fit the device?

  • Does the device recognize the battery?

  • How many times have you fully charged and depleted the battery?   
  • After a full charge, how long will the device run on the battery power?   

Submit Request


If you are a vendor/dealer/distributor AND have a direct account with BTI, please fill out the RMA request form and email it to rma@batterytech.com. You can also fax it to 626-336-5657.