Warranty Information
Battery Technology, Inc (BTI) warrants the hardware product to be free from defects in material and workmanship for 12 months, with the exceptions identified on this page, from the original date of documented purchase from an authorized BTI reseller or BTI direct store.
| 24 Month Warranty |
18 Month Warranty |
6 Month Warranty or 1000 Use Hours |
| Power Adaptors |
Laptop Battery*
UPS Battery* |
Projector Lamp
RPTV Lamp |
End User Limited Warranty
This end-user international limited warranty is extended by Battery Technology Inc.(BTI), to the original purchaser of any BTI product accompanied by this warranty and is not transferable. Please note that the warranty does not cover products purchased through online auction houses. Replacements will be made using new or refurbished BTI product (at BTI's discretion). The warranty on the replacement product will be a continuation of the original product's warranty and will only be valid from the date of the original purchase.
BTI's limited warranty shall be to solely repair or replace, at BTI option, the defective BTI product or any electronic device damaged by such BTI product, under normal consumer use. Repair or replacement will be made, provided that you are the original owner of the product, have completed the Product Registration Form within 30 days from the date purchase, and you have contacted the BTI RMA department.
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*NOTE: The capacity of all rechargeable batteries will decline over time depending on the use and charging/discharging process. This is considered normal and therefore, a reduction in battery capacity is not covered under warranty. The battery is only warranted from defects in material or workmanship resulting in failures. Reduced runtime is not warranted and will vary depending on the power management settings and configurations that are set on the mobile device as well as the number of times the battery has been charged and discharged. Please be advised that rechargeable batteries are considered 'consumable products' and warranty coverage is limited to a battery not being able to receive and hold a charge.
Please click on the appropriate product to begin the return authorization process:
ATTENTION VENDORS/DEALERS/DISTRIBUTORS
If you are a vendor/dealer/distributor AND have a direct account with BTI, please fill out the RMA request form and email it to rma@batterytech.com. You can also fax it to 626-336-5657.